Shipping policy

Contact Information
If you have any questions about shipping, please contact us at:
📧 info.Tenderique@gmail.com

Processing Time

Orders are processed within 2–5 business days after payment confirmation.
We do not process or ship orders on weekends or holidays.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and chosen shipping method.
Estimated delivery times:
- Domestic (within [your country]): 5–10 business days
- International: 10–20 business days (may vary depending on customs)

Note: Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, customs, or unforeseen circumstances.

Tracking Your Order

Once your order ships, you will receive a confirmation email with a tracking number.
Please allow 24–48 hours for tracking information to update.

Customs, Duties & Taxes (International Orders)

Customers are responsible for any customs fees, duties, or taxes imposed by their country.
Tenderique is not responsible for delays caused by customs clearance.

Incorrect Addresses

Please ensure your shipping address is entered correctly at checkout.
We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at info.Tenderique@gmail.com within 7 days of delivery with photos and details.
We will work with the carrier to resolve the issue.

Returns & Refunds

For information on returns and refunds, please refer to our Refund Policy.