Refund policy

Contact Information
If you have any questions about this Refund Policy, please contact us at:
📧 info.Tenderique@gmail.com

Returns

We want you to love your purchase from Tenderique. If you are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return:

  • Your item must be unused, in the same condition that you received it, and in its original packaging.

  • You must provide proof of purchase (order confirmation or receipt).

  • Custom or personalized items are not eligible for return.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange your item for the same product, email us at info.Tenderique@gmail.com with photos of the issue.

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards

  • Custom-made dolls

  • Clearance items

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account again.

  2. Contact your credit card company.

  3. Contact your bank.
    If you’ve done all this and still haven’t received your refund, please contact us at info.Tenderique@gmail.com